MusicXA hand with your listening
MusicX support
Connections, your collection, and a few useful answers.
Before you make changes
Keep a backup of your original music. If a source seems unavailable, check its connection before deleting a source, clearing app data, or reinstalling. Those actions can remove local information or downloaded files.
Where can I download MusicX?
Public downloads are not available yet. MusicX for iPhone, iPad, and Mac is coming soon. Android and Windows remain under development. Features shown on this site are previews and can differ from your test build.
How does the Apple beta work?
We’re recruiting up to 100 testers for iPhone, iPad and Mac. Request an invitation by email and tell us which devices you use and where you keep your music. We’ll confirm compatibility and availability before sending a private TestFlight invitation. There is no public join link, and an invitation is not guaranteed.
Designated TestFlight beta builds include Full Access without purchase while that build is available for testing. The 100 testers who help test MusicX and share feedback will receive lifetime Full Access free when the app launches, including all subscription features.
What can I try in the beta?
Designated TestFlight beta builds include Full Access on iPhone, iPad and Mac. Try your own local music, selected iCloud folders and reachable SMB/NAS libraries, along with playlists, EQ, offline downloads and library editing. Mac also includes CD playback/ripping and transfers with supported USB players.
MusicX plays music you supply; it does not include a streaming music catalog.
Which sources does the Apple release include?
Local music files, a selected iCloud music folder, and SMB/NAS. Apple TV support is not included in this release. Android remains under development.
Does connecting a sync point upload all my music?
No. A sync point stores MusicX state, such as playlists and playback position. Your music sources contain the audio files. Local device transfers are a separate feature.
Can Android use my iCloud music source?
No. iCloud music folders are available only on Apple devices. Android remains under development, and its available sources can differ from the Apple version.
Can I use my own lyrics?
Yes. The upcoming Apple version uses only embedded lyrics and lyrics you paste or import as plain text or LRC. Timed highlighting needs timed lyrics. Read more about lyrics.
Are my diagnostic reports sent automatically?
MusicX keeps its diagnostics on your device. In Apple builds with Report Issue, you can describe a problem, choose optional recent-event or crash/hang summaries, preview the report, and share or save it yourself. Selected crash reports can retain MusicX build identifiers and relative code offsets. Redaction cannot guarantee every private detail is removed.
If you email support, your email address, message, and any report or attachment you send are received together and may identify you. We use them only to respond to support requests and investigate and fix bugs, never for marketing. Apple/TestFlight can separately share diagnostics according to their own settings and policies.
Contact & feedback
For help with MusicX or feedback about a test build, email:
When reporting a problem, include your device, operating system, MusicX version, what happened, and what you expected. A short sequence of steps and the approximate time of the problem help. Reports are voluntary and used only for support and bug fixes, not marketing.
Keep sensitive information private. Do not send passwords, sign-in codes, private keys, or access tokens. Crop account details out of screenshots and review the full report before sharing; raw logs can include paths, source names, song details, and device information.
For questions about your data, see privacy contact information and our privacy policy.